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Course Date | Onsite fee: | Online fee: | Register | |
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06/01/2025 To 10/01/2025 | 1,500 USD | 900 USD | Register for Online | Register for On-site |
03/02/2025 To 07/02/2025 | 1,500 USD | 900 USD | Register for Online | Register for On-site |
03/03/2025 To 07/03/2025 | 1,500 USD | 900 USD | Register for Online | Register for On-site |
07/04/2025 To 11/04/2025 | 1,500 USD | 900 USD | Register for Online | Register for On-site |
05/05/2025 To 09/05/2025 | 1,500 USD | 900 USD | Register for Online | Register for On-site |
09/06/2025 To 13/06/2025 | 1,500 USD | 900 USD | Register for Online | Register for On-site |
07/07/2025 To 11/07/2025 | 1,500 USD | 900 USD | Register for Online | Register for On-site |
04/08/2025 To 08/08/2025 | 1,500 USD | 900 USD | Register for Online | Register for On-site |
08/09/2025 To 12/09/2025 | 1,500 USD | 900 USD | Register for Online | Register for On-site |
06/10/2025 To 10/10/2025 | 1,500 USD | 900 USD | Register for Online | Register for On-site |
03/11/2025 To 07/11/2025 | 1,500 USD | 900 USD | Register for Online | Register for On-site |
01/12/2025 To 05/12/2025 | 1,500 USD | 900 USD | Register for Online | Register for On-site |
Introduction
In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. This five days effective office management and administrative training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team.
The course is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organization’s success.
Course Objectives
By the end of this course the participants will be able to:
o Prepare for and provide effective support in meetings, conferences, congresses, symposiums and seminars
o Conduct secretarial/administration work effectively
o Apply basic mind-mapping tools to translate ideas to effective written documents
o Develop an appropriate philosophy regarding the important role communication plays in administrative office management;
o Improve in dealing effectively with visitors, customers and colleagues
o Manage time better and work to meet deadlines
o Present ideas with impact and clarity
o Successfully negotiate and influence others
Duration
5 Days
Who Should Attend
This course targets Report writers, Administrators, Managers, Supervisors, Office staff, Front Desk Officers, Heads of departments, Officers, Senior Officers, Information and Publicity Officers.
Course Content
MODULE 1: Introduction
o Management Skills and Principles
o Planning, Organizing, and Controlling
o Office Organizing Processes and Principles
o Planning and Decision Making Techniques
o Setting Goals
o Motivation Tools
o Time Management
o Creating a Positive Work Climate
MODULE 2: Communication Skills
o Communication Skills Development
o Effective Communication and Interpersonal Skills
o Information Organization
o Assertiveness Skills
MODULE 3: The Work Place
o Office Environment
o Office Layout
o Office Security
o Workplace Health and Safety
MODULE 4: Administrative Skills
o Administrative Office Management Function
o Organization Versus Decentralization
o Front Desk and Receptionist Skills
o File Management
o Scheduling of Meetings
o Event Planning and Management
o Record Management
o Filing System and Filing Equipment
o Minute Taking and Report Writing
o Strategic Relationship Management
o Conservation of Energy in the Offices
o Conflict Management
o Petty Cash Management
o Action Planning
o Database Management
Training Approach
This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.
Tailor-Made Course
This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: training@upskilldevelopment.com Tel: +254 721 331 808
Training Venue
The training will be held at our Upskill Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.
Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant
Certification
Participants will be issued with Upskill certificate upon completion of this course.
Airport Pickup and Accommodation
Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through Email: training@upskilldevelopment.com, +254 721 331 808
Terms of Payment: Unless otherwise agreed between the two parties payment of the course fee should be done 3 working days before commencement of the training so as to enable us to prepare better.
Course Date | Onsite fees: | Live Online fee: | Register Onsite in Nairobi, Kenya |
|
---|---|---|---|---|
06/01/2025 To 10/01/2025 | 1,500 USD | 900 USD | Register for Onsite | Register for Online |
03/02/2025 To 07/02/2025 | 1,500 USD | 900 USD | Register for Onsite | Register for Online |
03/03/2025 To 07/03/2025 | 1,500 USD | 900 USD | Register for Onsite | Register for Online |
07/04/2025 To 11/04/2025 | 1,500 USD | 900 USD | Register for Onsite | Register for Online |
05/05/2025 To 09/05/2025 | 1,500 USD | 900 USD | Register for Onsite | Register for Online |
09/06/2025 To 13/06/2025 | 1,500 USD | 900 USD | Register for Onsite | Register for Online |
07/07/2025 To 11/07/2025 | 1,500 USD | 900 USD | Register for Onsite | Register for Online |
04/08/2025 To 08/08/2025 | 1,500 USD | 900 USD | Register for Onsite | Register for Online |
08/09/2025 To 12/09/2025 | 1,500 USD | 900 USD | Register for Onsite | Register for Online |
06/10/2025 To 10/10/2025 | 1,500 USD | 900 USD | Register for Onsite | Register for Online |
03/11/2025 To 07/11/2025 | 1,500 USD | 900 USD | Register for Onsite | Register for Online |
01/12/2025 To 05/12/2025 | 1,500 USD | 900 USD | Register for Onsite | Register for Online |
We support the development of a skilled and confident workforce to meet the changing demands of growing sectors by offering the best possible training to enable them to fulfil learning goals.
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